Ensuring a Smooth and Transparent Experience

General Refund Policy

Our wall climbing gym is committed to providing a seamless and satisfactory experience for all our members and visitors. We understand that sometimes plans change or unforeseen circumstances arise, and we aim to accommodate these situations with a fair and transparent refund policy.

Membership Refunds

Monthly Memberships: Refunds for monthly memberships are available on a pro-rata basis, only if unused days equal or more than 20 days. A 10% reduction on the pro-rata fee shall be retained as service charge.

Quarterly or Annual Memberships: A pro-rated refund will be issued based on the number of months remaining in the membership period.

For example, if a member has used our facility for a single day only, refund shall equal two-months pro-rata for quarterly and eleven-months pro-rata for annual memberships. If a member has used our facility for thirty-two days only, refund shall equal one month pro-rata for quarterly and ten-months pro-rata for annual memberships. The same logic shall be applied for all refunds.

Class and Course Refunds

Weekly or Day Passes: No Refunds shall be provided. However, we will reschedule your booking subject to availability of the facility.

How to Request a Refund

To request a refund, please contact our customer service team at matrixwayanad@gmail.com. Be sure to include your purchase details and reason for the request. Refunds will be processed within 3 business days from the date of approval.

Additional Information

– Refunds will be issued to the original payment method used at the time of purchase.

– All refunds are subject to approval and may be denied if the terms of the refund policy are not met.

– Our refund policy is designed to ensure fairness and transparency for all members and participants.

Thank you for choosing matriX, the wall climbing gym. We appreciate your understanding and cooperation with our refund policy.